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| Frequently Asked Questions |
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| How do I contact Discount Cheerleading? |
| You can contact us by calling toll
free 1.877.562.1951 or email us at custserv@discountcheerleading.com
or current customers (those customers who placed orders prior to 2/24/2006)
can email us at customers@discountcheerleading.com. |
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| When will I get my order? |
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For items that we ship directly our standard processing time is
2-3 business days. Therefore to get an accurate idea of the total
delivery time for your order, take note of this simple equation:
PROCESSING TIME + MANUFACTURING TIME (if
any) + SHIPPING TIME = DELIVERY TIME
Please
note: this calculation includes business days only unless
otherwise specified.
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| When will my order ship? |
| Please view our current Shipping
and Manufacturing times by clicking HERE.
This page will allow you to see our current Shipping and Manufacturing
times. |
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| If I choose NEXT DAY/SECOND DAY
shipping when will I receive my order? |
| Please remember online orders take
time to process and custom orders take time to manufacture. Please
review our Shipping
and Manufacture times before placing your order. If you have a
urgent request please call our customer support team at 1.877.562.1951. |
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| Is there a order minimum? |
| Yes, orders must equal $40.00 in
order to be processed. Orders that do not meet this minimum will be
cancelled. |
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| What location is my order being
shipped? |
| The majority of our orders are shipped
from our distribution center in Cleveland, Ohio. However, some items
may ship directly from the manufacturer. |
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| Can I view my order history? |
| Yes, you can view previous orders
by logging into Your
Account and clicking on Order History. |
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| Will I be able to make any changes/cancellations
once I place my order? |
| Orders can not be changed or cancelled
once the order has been placed into production. Please double-check
your order to ensure accuracy. |
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| What if my cheerleaders outgrow
their uniforms before the end of the year? |
| Always keep in mind that you
are ordering uniforms for growing athletes. Discount Cheerleading
will not be held responsible for replacing uniforms that have been
outgrown or measured incorrectly. |
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| Who decides what will be the size,
style, and length of the uniforms? |
| The team's coach/sponsor ultimately
decides on the size, style, and length of the uniforms. They will
have the final say over the fitting of the uniform for each individual
athlete. Discount Cheerleading will not be held responsible for incorrect
measurements. Please review our Garment
Policy. |
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| Do you have size charts for your
uniforms? |
| Yes, we have size charts for Youth
Uniforms, In-Stock
Uniforms, and Custom
Uniforms. |
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| Do you have Fitter Kits? |
| Yes, we will send out fitter kits
and sample uniforms so you can see exactly what you will be ordering. |
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| How do I care for my uniform? |
| All uniforms should be washed separately
in cold water with liquid detergent. Remove promptly and hang to dry.
DO NOT place in dryer. DO NOT dry-clean. All uniforms come with care
instructions on them. |
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| Does Discount Cheerleading color
match uniforms? |
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We make every effort to match colors as closely as possible. Although
the finest dyes are used in all items, materials and lots may absorb
dye to slightly varying degrees and shading differences may occur.
Please review our Garment
Policy.
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| Will Discount Cheerleading make
a uniform that I don't see on the web site? |
| Yes, we custom make all of our uniforms.
Please feel free to ask one of our uniform specialists about any uniform
design that you may want for your team. |
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| When is the last day I can order
a uniform for Halloween? |
| The last day to place orders for
youth cheerleading uniforms is September 30th. In-Stock orders can
be placed until October 15th. |
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| What is your policy on returns
and exchanges? |
| Discount Cheerleading stands behind
our merchandise. If there is any problem with your order please inform
us within 14 days. We will gladly repair/replace any item against
defect in material and workmanship. Please review our Return
Policy. |
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| How do I know my information is
secure? |
| We have appropriate security measures
in place to protect against the loss, misuse or alteration of information
that we have collected from you so you can feel comfortable and secure
when shopping. We use industry-standard encryption technologies when
transferring and receiving your personal information. On the Internet,
when you see either a solid key icon or a locked padlock icon at the
lower portion of your browser window, this indicates that the site
is secured through Secure Sockets Layer (SSL). Pages requesting personal
information should always have one of these icons. If you do not see
one of these icons, please contact us to complete your transaction
over the phone by calling 1.877.562.1951 |
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